When your customers know their parcels have been sent and when they’re likely to arrive, they gain more confidence in shopping online, driving repeat purchases and brand loyalty. 

So, that’s why we continue to enhance the tracking experience any time a parcel is delivered with us. 

What's new

Customers have told us that accurate and timely updates are a key part of a great delivery experience. Starting 19 May, if our driver can’t leave the parcel at the delivery address, MyPost customers will be able to view a photo of the delivery attempt in the AusPost app, with this feature being gradually introduced over two weeks.

The parcel delivery process won’t change. Posties and drivers are still required to knock three times and prove via GPS tracking that they were at the address. 

Your customers can opt out of attempted delivery photos at their address by calling our Customer Service team on 13 POST (13 76 78).  

Clearer tracking updates

When you complete your transaction or manifest, your customer will now receive an easy-to-understand update saying ‘The sender is preparing your parcel’ instead of the previous ‘Ready for processing’ message.

More secure SMS notifications

We’re helping customers detect delivery scam texts by removing clickable links in nearly all of our SMS notifications.

Simplified tracking emails

We’ve redesigned our tracking emails for clarity, consistency and simplicity so customers can quickly grasp key messages and differentiate them from scam emails.

Benefits of our tracking and notifications

  • Choice on where to track – without logging in, online or via the AusPost app

  • Clearer and more accurate estimated delivery dates

  • 2-hour delivery window

  • Collect from a 24/7 Parcel Locker or Post Office1

  • Option to redirect parcels in transit

  • Set and manage delivery preferences

How you can help your customers

Our tracking notifications allow customers to actively manage their delivery experience. Here are some ways you can help your customers get maximum benefits from their delivery experience.

1 Terms and conditions apply. You have 48 hours to collect your parcel once it has arrived at a Parcel Locker. Please refer to the full terms and conditions at auspost.com.au/parcellockers for further details.